AI compliance for UK care homes

Every answer, from your policies.
Nothing made up.

The Care Office gives your staff a locked-down AI assistant that answers only from your approved policy documents — citing the exact section every time. You get the analytics, alerts and evidence packs mapped to the CQC's assessment framework.

Try it out free See how it works

Set up in under a day · Works in Slack and the browser · Residents' personal details never reach the AI

The Care Desk Staff assistant

The medicine fridge was off for 10 minutes — what do I do?

Do not use any medicines yet. Record the current fridge temperature, note the time the power was restored, and quarantine the stock until the temperature log confirms it stayed between +2°C and +8°C. Report the incident to the nurse in charge.

Source: medicine-fridge-protocol.md › Power Interruption

A real exchange with the assistant, answered from a home's own protocol.

The problem

The questions never stop.

"How many sick days do I have left?" "What form do I need for an incident report?" "The fridge was unplugged for an hour — what's the procedure?" "Who do I report a safeguarding concern to?" "What's the policy on moving and handling?"

Managers spend 5–10 hours a week answering these. Staff who don't get answers either guess — a compliance risk — or escalate, and your time disappears. CQC inspections penalise homes where staff can't demonstrate knowledge of procedures.

"If it's not in your policies,
it doesn't know."

This is a feature, not a limitation. No internet access. No learning from conversations. No made-up answers. When the answer isn't in an approved document, it says so and points staff to their manager — and you see the gap in your analytics.

The system

One system, two tiers.

For your staff

The Care Desk

A deliberately limited assistant that exists only to answer questions from your approved documents.

✓Every answer cites the source document and section
✓Works in Slack or the browser — where staff already are
✓No internet access, no learning, no self-modification
✓PII shield: names, NHS numbers and contact details are stripped before anything reaches the AI
✓Rate-limited, with a full audit trail of every query

For management

The Care Office

The console that runs the compliance side of the business.

✓Upload policies — PDF or Word becomes searchable in seconds
✓See what staff ask, and what your policies couldn't answer
✓Automated CQC regulatory change alerts and review reminders
✓Evidence packs mapped to CQC quality statements

How it works

Powered by Intelligence

Upload

We ingest your existing policies — PDFs, Word documents, anything. Each one is converted, version-controlled, and instantly searchable.

Ask

Staff ask questions in Slack or the browser and get instant, cited answers from your documents — day or night, no manager required.

Oversee

You watch the analytics: top questions, policy gaps, CQC updates, review deadlines — and generate evidence packs mapped to the CQC framework in one click.

Less than one CQC consultant visit.

£2,500

One-time setup

from £650/mo

30-staff home, all-in

Setup includes document ingestion, Slack integration, staff configuration and a training walkthrough. Multi-home groups: +£200/mo per additional home.

Free trial

Try it with your policies.

Tell us a little about your home and we'll set up a trial — your documents, your staff, no commitment.

Your name *

Job role *

Care home name *

Work email *

Phone *

Team size

Anything else? (optional)

We'll only use these details to set up your trial. No mailing lists, no sharing.